All Systems Operational
IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Managed Nextcloud Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Operational
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Operational
Wordpress Pro Operational
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Mar 27, 11:03 GMT
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Mar 27, 10:33 GMT
Update - We have eliminated the disruption for almost everyone affected.
Mar 27, 10:23 GMT
Identified - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Mar 27, 09:29 GMT
Investigating - Currently, some customers may not be able to log in to the Control Panel
Mar 27, 09:08 GMT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - The issue has been resolved for everyone affected. We thank you for your continued trust and support.
Mar 22, 14:17 GMT
Update - The fix has corrected the error for almost everyone affected. Thank you for your patience and understanding.
Mar 21, 05:51 GMT
Update - The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.
Mar 18, 13:43 GMT
Update - We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.
Mar 15, 11:37 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Mar 13, 09:34 GMT
Identified - We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologise for the inconvenience caused and thank you for your patience.
Mar 11, 15:17 GMT
Investigating - We are currently investigating reports of double billing charges affecting some of our customers.
Mar 11, 13:21 GMT
Mar 21, 2024
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:30 GMT
Scheduled - We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.
Mar 19, 10:18 GMT
Mar 19, 2024
Resolved - The issue has been resolved.
Mar 19, 14:52 GMT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.
The online websites that have already been created will not be affected. We apologise for any inconvenience this may cause.

Mar 19, 13:46 GMT
Resolved - The issue has been resolved.
Mar 19, 03:04 GMT
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Mar 19, 02:56 GMT
Update - We have eliminated the disruption for almost everyone affected.
Mar 19, 02:43 GMT
Identified - Due to a technical disruption, some customers are experiencing issues with their Cloud Servers.
Mar 19, 02:31 GMT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:30 GMT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologise for any inconvenience this may cause.

Mar 15, 19:32 GMT
Mar 17, 2024
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Mar 14, 2024

No incidents reported.