Resolved -
The issue has been resolved for everyone affected. We thank you for your continued trust and support.
Mar 22, 14:17 GMT
Update -
The fix has corrected the error for almost everyone affected. Thank you for your patience and understanding.
Mar 21, 05:51 GMT
Update -
The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.
Mar 18, 13:43 GMT
Update -
We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.
Mar 15, 11:37 GMT
Update -
We are still working on resolving the technical issue. Thank you for your patience.
Mar 13, 09:34 GMT
Identified -
We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologise for the inconvenience caused and thank you for your patience.
Mar 11, 15:17 GMT
Investigating -
We are currently investigating reports of double billing charges affecting some of our customers.
Mar 11, 13:21 GMT